Legal & Policies

Privacy Policy & Terms

Your sanctuary is built on trust. We are committed to protecting your personal information, maintaining transparent booking rules, and ensuring a secure, serene experience.

Information Collection

At Reena Beauty Salon, we gather specific personal details to curate an experience tailored precisely to your needs. This includes, but is not limited to, your name, contact information, appointment history, and specific aesthetic preferences or sensitivities discussed during consultations.

Information is collected when you book an appointment, whether through our digital concierge service or directly at our boutique. We treat this data with the utmost discretion, viewing it as essential to maintaining the high standards of our sanctuary.

Use of Information

The details you entrust to us are utilized strictly to elevate your salon experience. We use your contact information to seamlessly manage your schedule, sending refined reminders and necessary updates regarding your appointments.

Furthermore, understanding your previous treatments and preferences allows our specialists to anticipate your needs, ensuring that every visit feels personalized and exceptionally luxurious. We do not engage in the indiscriminate sharing or selling of your personal sanctuary data to third-party marketing entities.

Data Protection

Safeguarding your digital footprint is paramount. We employ sophisticated, industry-standard security protocols to protect against unauthorized access, alteration, or disclosure of your personal information.

Our digital infrastructure is regularly audited to ensure compliance with leading privacy standards. Your trust is the foundation of our relationship, and we are dedicated to maintaining an impenetrable environment for your personal details.

Cancellation Policy

Time within our sanctuary is carefully orchestrated to provide uninterrupted luxury for every guest. Therefore, we respectfully require an elegant notice period for any adjustments to your reserved time.

Adjustments made with less than the required notice may be subject to a nominal fee, reflecting the dedicated time our specialists had reserved exclusively for you.

Notice Requirement

Cancellations or rescheduling requests must be made a minimum of 24 hours prior to your scheduled appointment. This courtesy allows us to extend the available time to other discerning clients.

Terms of Service

1. Appointment Booking & Scheduling

To secure your preferred time with our elite specialists, appointments can be reserved through our online concierge or by phone. We request a valid phone number and contact details to guarantee your booking. We extend a 15-minute grace period to all guests; beyond this, we may need to shorten or reschedule your ritual to preserve the unhurried luxury experience for subsequent clients.

2. Sanctuary Etiquette & Conduct

Reena Beauty Salon is a sanctuary of peace, relaxation, and restoration. We kindly ask that you keep mobile devices on silent and respect the serene atmosphere for all clients within the sanctuary. To preserve this sanctuary of safety, we reserve the right to refuse service to anyone demonstrating inappropriate behavior, showing signs of highly contagious health conditions, or failing to comply with our community guidelines.

3. Health & Treatment Disclosures

Your health and safety are our absolute priority. Please disclose any skin sensitivities, active allergies, medical conditions, or pregnancy during your initial consultation or booking. Our highly trained specialists will customize your treatments and product selections to accommodate your unique physical profile safely and comfortably.

4. Limitation of Liability

While we hold ourselves to the highest standards of safety, medical-grade sanitization, and premium product sourcing, Reena Beauty Salon is not liable for minor skin reactions, standard sensitivity responses, or personal property lost or damaged within the sanctuary premises, unless caused by gross negligence.

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Questions about our policies?

Our concierge desk is always here to assist with any questions about bookings, privacy, or customized rituals.

Contact Concierge